Professional Services & Support

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Your Dedicated Partners in Justice Technology

Journal Technologies’ Professional Services teams serve as partners and trusted advisors as we help justice agencies implement our highly regarded eSeries Framework-based solutions at their organizations.

Across a diversity of organization types, we possess deep experience creating solutions carefully configured to customers’ specific needs.

In fact, for more than 30 years, we’ve served hundreds of justice organizations in the United States, Canada, and Australia, and built a deep understanding of the unique operational requirements of different organization types and how to best accommodate them.

Whether you’re a court, a community supervision agency, or a prosecution or defense office; our team of 140+ professional services staff is here to help ensure your success with JTI’s licensed software solutions.

Teams that Understand Your Work
Whether it’s litigation, courts, special court projects, supervision, or regional implementations, we have capable sector-specific implementation teams to ensure customers receive services ready to serve their specialized lines of business.
Embracing Change with Agility
To be successful with complex enterprise systems, we understand accuracy comes before precision. Our Professional Services teams follow agile development practices, where client feedback is essential. And new and evolving findings strengthen the future; via direct communication with our Product teams, we apply insights from daily project implementations to iterate our products.
Elevated Project Management
We recognize that effective project management is vital to ensuring outcomes are aligned with expectations; a dedicated Project Management Office (PMO) now leads this important ongoing function.

End-to-End Solutions

Implementing enterprise software technology in complex justice environments requires a wide range of collaborative activities and coordination that must all come together for the crucial go live.

And successful deployment of a software system is also an outcome; we’re here to assist with planning and requirements validation, data preparation and migration/importation, establishment of data exchanges and integration with your various partners, and so much more. Post go-live, we’re here to support successful ongoing deployment and system evolution for your entire organization in the years that follow.

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Support You Can Count On

Our support services include a toll-free phone line staffed 24/7 for critical incidents, email, and an online web portal.

At go-live, our sector-specific support managers work alongside customer implementation teams to ensure smooth transitions.
Our Support Team’s mission is to empower our customers with the knowledge and tools they require to maintain and keep their system running optimally, and effectively serve as the first-line support for their end-users.

Need support right now? Visit our Support Portal.